The best support is no support. Our checkout is highly optimized to maintain a high level of clarity for your end-users. Besides that Cleeng offers the tools to let your customers manage their own account directly from your own website. With a few lines of code you can create a “My account” section on your own website or application. This so called “my-account” module let subscribers update their profile, reset their password, show their payment history, and manage their subscriptions.
Note, as a fall-back, your customers can go to cleeng.com/my-account to manage their account. There they can update their profile, reset their password, request refunds, and manage their subscriptions or devices as well.
In case your clients do require some help - they can reach out to Cleeng directly. Cleeng takes care of all end-user support and manages refunds and chargebacks on your behalf.
In addition, you can go into the Cleeng dashboard to give direct support to your subscribers as well. There you can see the transactions made by each client, trigger refunds, re-send transactional emails or stop the subscriber’s subscription.