Viewer Support

The Viewer Support section offers invaluable help in taking care of your customers. It provides means for them to reach out to you when they encounter specific issues when they are using your service. We offer full flexibilities to make sure that the design is well-aligned with your brand and need.

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Product of Hi5!

Hi5 is cloud-based, AI-enhanced customer care. Please note that viewer support works only with Hi5 licence. To procure the Hi5 licence, please reach to your Account Manager(AM). If you do not have an AM allotted, kindly reach out to our BSS team

By leveraging the viewer support section, you will be able to use the following functionalities:

• Branded FAQ Center
• Chatbot
• Email Ticketing System

Help Center

Branded FAQ center

Ensure your customers can find the answers they are looking for.

Chatbot

The chatbot will help your customer find answers in a quicker manner.

Ticket submission

For more complex issues your customers can submit a request directly within the contact form embedded inside the chatbot widget.

Customer Support Analytics

To have a real-time view of customer support analytics, log in to your Cleeng account and go to the Cleeng Dashboard > Customer Support Analytics (for more information, see Customer Support Analytics Dashboard).