Customer Anonymization

Overview

At Cleeng, we understand that you are responsible to your customers for data you collect through their interaction with your service. Both privacy legislation (such as GDPR) and consumer concerns create an obligation to fulfill customer needs such as the ‘right to erasure’.

This article describes the workflow for handling customer-initiated account deletion flows.

Backend Integration

Follow the steps below if you have backend integration:

1. In order to delete the account (anonymize a customer) we first need to make sure the customer doesn’t have any active entitlements (such as active subscriptions, passes). We call the List entitlements endpoint to check.
   If there are no active entitlements, the account can be deleted - see point 3.
2. To terminate entitlements, call the Terminate subscription or Terminate a pass endpoint to set the status to terminated. (The customer can be asked to confirm this.)
3. When entitlements are successfully terminated, or if there are no active entitlements returned at all, call the Delete customer endpoint to delete (anonymize) customer.

MediaStore SDK Integration

Follow the steps below if you have MediaStore SDK integration:

1. A customer initiates the account deletion action in an application, for example via a UI-provided button. (Please note that MediaStore SDK MyAccount feature does not offer this functionality).
2. In order to delete the account (anonymize a customer) we first need to make sure the customer doesn’t have any active entitlements (such as active subscriptions, passes). We call the List subscriptions endpoint (with the customerId and offerID provided as input parameters) to check it.
3. If there are active entitlements, the customer should be informed that these will be terminated and asked for confirmation. For termination - see point 4 below.
   If there are no active entitlements, the account can be deleted - see point 5.
4. To terminate entitlements, call the Terminate subscription or Terminate a pass endpoint to set the status to terminated.
5. When entitlements are successfully terminated, or if there are no active entitlements returned at all, call the Delete customer endpoint to delete (anonymize) customer.