Forgot Password

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Check our Reference Materials for more details about MediaStore SDKMediaStore SDK - MediaStore SDK consists of components that will empower you to build and design a seamless checkout process, help visitors become subscribers, and then allow you to manage their subscription to your service in an intuitive and trusted manner..

If the viewer doesn’t remember the password, he/she can reset it.

Data required for password reset:

  • customer email and
  • offerId or publisherId (to identify the customer with the publisher).

This feature can also be used to reset the password in My Account -> User Profile Management .

Default Reset Password Page

If you use a default reset password page, the password reset process is as follows:

  1. Make a request to /customers/passwords.
  2. An email with a reset password link will be sent to the given email.
  3. By following the link, the viewer will be able to reset to a new password.

Please note that by default, the link will redirect the customer to the default reset password page.

Default reset password formDefault reset password form

Default reset password form

Reset password flowchartReset password flowchart

Reset password flowchart

Custom Reset Password Page

If you use a custom password page, the password reset process is as follows:

  1. Make a request to /customers/passwords with resetUrl param.
  2. An email with a reset password link will be sent to the given email.
  3. By following the link, the viewer will be redirected to a given resetUrl where he/she should be able to provide a new password (resetPasswordToken will be added to resetUrl as a query param).
  4. Update customer password by using /customers/passwords endpoint.

Up Next

Great, you now have the basic features ready: your customers will be able to register to your service, log in and reset their password if they forget it.

Now you can go on and explore an extremely useful feature of Cleeng Capture that will help you understand your customers better by building their profiles.


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