Extend Your Integration

Launch Subscriptions > Extend Your Integration > Scale Your Integration

This article builds on Launch Subscriptions and covers the next layer of your Cleeng setup: customizing and branding transactional emails, connecting app store analytics, expanding your payment method offering, running coupon campaigns, collecting user profile data with Custom Fields, and setting up managed customer care (Hi5).

Every configuration in this guide is an optional enhancement and each section is independent. You can complete them in any order depending on your specific needs and priorities.

Most of these extensions require minimal to no code changes and are configured directly within the Cleeng Dashboard.

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Timeline: Week 1 (Time varies depending on your existing setup and the number of features you configure.)
Prerequisites: This guide assumes you have already completed the Launch Subscriptions (Day 1 setup). Your checkout and authentication flow must be functioning and entitlement checks must be in place before adding these extensions.

1. Customize transactional emails

Recommended for all setups

Cleeng sends transactional emails automatically following specific user actions - for example, a welcome email upon registration, a purchase invoice, or a failed payment notification on a declined renewal. No development work is required; you can configure emails in the Cleeng Dashboard.

Basic Branding: Add your logo and colors to emails via Cleeng Dashboard > Admin & Tools > Transactional Emails to reinforce your brand identity. Follow the branding customization setup guide for transactional emails.
Select Email Templates: Cleeng provides email templates covering the full subscription lifecycle. You can easily toggle individual emails on or off. See what emails are sent to my customers and learn how to select which emails to send.
Advanced Customization (Optional): If you require full control over email layouts and custom content, you can use our Advanced Customization to manage templates through your own Mailchimp account.
Translations: Emails are sent in the customer’s preferred language, with automatic detection. Supported languages are English, Arabic, Dutch, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), and Spanish. If a user’s language is not supported, English is used. Learn more about translations.

2. Connect app store analytics

Recommended if you offer native apps

Cleeng provides dedicated analytics dashboards that connect directly to the Apple App Store and Google Play reporting APIs. Both dashboards require a one-time setup. Once configured, subscription data - revenue, subscriber numbers, growth trends, and retention - is retrieved daily and made available in Cleeng Dashboard > Analytics.

Follow the step-by-step guides to connect your store accounts:

Apple Analytics Dashboard: Setup instructions for Apple App Store.
Google Play Analytics Dashboard: Setup instructions for Google Play.

3. Review and extend payment methods

Useful for localizing your checkout

When you integrate via Hosted Customer Flows, the following payment methods are enabled by default: cards, Google Pay, Apple Pay (Note: Apple Pay requires domain verification before it can be used in production. See Apple Pay production environment setup).

You might want to add PayPal, iDEAL or GCash. Then, contact Support to activate these payment methods.

If you need an additional payment method, contact Cleeng with the expected transaction volumes and target regions. Cleeng recommends choosing methods with strong usage in subscription-based services in the regions you are targeting.

For a full overview of available payment methods and how to expand your offering, see Customer Payment Methods.

4. Set up coupon campaigns

Recommended for marketing and subscriber retention

Coupon campaigns let you create and distribute discount codes to attract new subscribers, reward existing ones, or re-engage churned users.

You can customize your campaigns using such features as:

Flexible code types: You can create a single shared code for broad promotions, or generate bulk unique codes for targeted campaigns where tracking individual redemptions matters.
Customizable rules: Discounts can apply to a set number of billing periods for subscriptions, or a set number of redemptions for passes and one-time purchases. You can also restrict campaigns to specific offers, set expiration dates, and cap total redemptions.
For one-click coupons, the discount code is embedded directly in a URL so it is pre-applied when the subscriber opens the link - perfect for VIP access or marketing campaigns.

For full details and setup instructions, follow the guide on how to create a coupon campaign.

5. Configure custom fields

Recommended if you need to capture specific information and understand your customers better

Custom Fields allow you to collect additional profile data from subscribers during account setup - for example, preferences, interests, or consent confirmations.

You can configure various data points directly in the Dashboard. Fields can be pre-defined profile fields (such as name or date of birth), consent fields (marketing opt-in, terms and conditions), or custom questions in checkbox, drop-down, or free-text format. Individual fields can be marked as required or optional.

In Hosted Customer Flows, Custom Fields appear in the Account (UpdateProfile) widget. Once it's turned on, the additional forms/inputs are presented there. Support for collecting this data during registration is planned for future.

For full setup instructions, see the guide on Cleeng Custom Fields.

6. Set up managed customer care (Hi5)

Optional - for teams that want managed, multilingual subscriber support

In Day 1 setup you embedded the Customer Care widget, which gives subscribers a branded Help Center for self-service. Hi5 is the full support operation: it adds an AI chatbot, a reporting dashboard - so you can offer customer support without building or staffing a support desk.

What this gives you:

Support without a support team. Cleeng's agents manage tickets and multilingual responses, so you don't hire or train a support desk to launch.
Fewer tickets reaching an agent. Self-service and the chatbot resolve routine questions before they escalate.
Visibility into what subscribers struggle with. The Hi5 Dashboard reports Help Center engagement, ticket volume and resolution times, and contact reasons - useful for spotting content gaps and recurring issues.

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Note: Hi5 is an Enterprise offering. Confirm your plan covers it before planning around it.

For an overview and setup, see the What is Cleeng's Hi5 solution? article and the Hi5 Dashboard Guide.

What’s next

With your web checkout fully enhanced, you are ready to tackle the advanced technical implementations required for multi-platform growth. Proceed to Scale Your Integration guide to migrate an existing subscriber base, configure webhooks or to implement native In-App Purchases (Apple, Google, Roku, etc.).